If we submit request for catalog , so only selected members should be able to access ticket.

[akash12345]

Hi ,

If we submit request for particular catalog item. So only selected members form the groups should be able to access the tickets. 

[Anand Kumar P]

Hi @akash12345,

1. Create a Before -Query Business rule on your table
2. In the Advanced tab, set the condition as:

   !gs.getUser().isMemberOf('<group name to be restricted >’);
   
   Mark it as helpful and solution proposed if it serves your purpose.
   Thanks,
   Anand
   

[akash12345]

Thanks for reply. I am not able to search my catalog item in filter conditon.

[Priyanka_786]

Hi @akash12345 ,

1. First in your instance, elevate role with security admin. Click on your profile icon then select Elevate role option- check- security admin checkbox and click on update.

2. Go to Access control (ACL) module from application navigator.

3. Create new ACL with following attributes.

• Type- record
• Operation- read
• Admin overrides checkbox false- if you don't want the admins to access
• Name- select you ticket table name
• If your instance version in Vancouver then go to Security Attribute Condition section in ACL- select Local- in condition select group with name which you want to provide access. if not then follow below steps using script.
• Check advanced check box
• Go to script section
• Use this script below and save the record.

if(gs.getUser().isMemberOf("Name of group that you want to provide access")){

answer= true;

}

else{

    answer= false;

}

Mark my answer Helpful & Accepted if it helps.

Regards,

Priyanka Salunke

[Dr Atul G- LNG]

Hi @akash12345 

Solution by @Priyanka_786  is perfect and just to add

instead of "Name of group that you want to provide access"))

use sysid of group