Impact of renaming an out of the box field label
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01-25-2019 10:54 AM
Hello
I would like to know what are the impacts of renaming an out of the table field label. For example I am renaming the label of the out of the box field "contact_type" from "Contact Type" to "Source". What is the impact to future ServiceNow upgrades?
Thanks
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Upgrades and Patches
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01-25-2019 11:24 AM
Hi,
I am sure there won't be any impact. We do this all the time :). I don't think so, anything would be tied to column label, it is always with column name.
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01-25-2019 11:35 AM
Will the change to the label still considered a change and whether it will be discarded in future servicenow upgrades?

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01-25-2019 11:49 AM
I don't think so service now changes table schema in upgrades. Does it ? Your thoughts are fine in case of other artifacts like business rule or client script. You can verify yourself in dictionary of that column, when it was updated last time.