Impersonating users through script

[JimmieOdelius]

Hi.

I'm setting up tests in the Automated Test Framework and I ran into trouble when I stumbled upon the need to impersonate users via script.

I found somewhere else on the community that I could use

session.setUser("username");

This did not work however and resulted in an error message like "Attempted script access to inaccessible member denied." which my google-fu failed to find anything about.

Has anyone done anything like this before? Please help.

Thanks in advance.

[dravvyramlochun]

Hello Jimmie,

The below is a script that I use to impersonate a user and run a BR, maybe this can put you on the correct path:

session.onlineImpersonate("abel.tuter");
var current = GlideRecord('incident');
if (!gs.hasRole("itil")) {
   var u = gs.getUserID();
   var qc = current.addQuery("caller_id", u).addOrCondition("opened_by", u).addOrCondition("watch_list", "CONTAINS", u);
   gs.print("query restricted to user: " + u);
}
 current.query();
while (current.next()) {
gs.print(current.number);
}
session.onlineUnimpersonate();

[dravvyramlochun]

Another script that I used to test if my impersonation works is as below:

var og = gs.getSession().impersonate('5136503cc611227c0183e96598c4f706'); 
gs.print(gs.getUser().getFullName()); 

var gr1 = new GlideRecord('sn_customerservice_case'); 
gr1.addQuery('sys_id',b08cd51fdba83a007a4cbedffe96196d'); 
gr1.query(); 
if(gr1.next()) 
gs.print("Found it"); 
else 
gs.print("Not Found"); 

gs.getSession().impersonate(og); 

*** Script: Guest

*** Script: Not Found

[Priyanka95]

I have tried all of them but its not working in my case.

My case: I am using this in a runscript of a workflow where I am trying to update one of the sctask of the request item with the impersonated user. But the update is happening with the user who raised the request. And if I update the request item, it is updated with impersonated user.

So the issue is when I am gliding the sctask that was already created and updating the record.

Is there something I am missing. PLease help.

I have tried gs.getSession().onlineImpersonate("<user_name>");,new GlideImpersonate().impersonate(your user id);etc

The impersonate log says it is sussesfull but still the update is not with impersonated user.