In an Inbound email how can i put condition "subject Contains".

[VIKAS MISHRA]

I have created one inbound email Action which is used to create a new ticket everytime if it gets desired email.

Now i do not know that how can i put one condition in inbound email so that it only create new ticket everytime only when the email's subject contains a string "orange company". Please suggest !.

[Marcin20]

Hi Vikas,

It seems that the 'Conditions' section has to be filled. 

Best Regards,

Marcin

If my answer helped you in any way, please mark this answer as helpful and correct.

[SP22]

If you want to use below script. otherwise you can use oob inbound email action "Update Incident".

if (email.subject.toLowerCase().indexOf("orange company") >= 0)
        gr = new Incident().reopen(gr, email) || gr;

    gr.comments = "reply from: " + email.origemail + "\n\n" + email.body_text;

If you want to use condition in inbound email actions.

If it is useful, please mark it as complete.

Thanks

SP

[SP22]