In flow designer ask for approval if approver is common approval is only triggering once
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09-16-2023 09:46 PM - edited 09-17-2023 03:43 AM
Hi Team,
I am trying to do one approval flow through flow designer . where i am passing rules like this ApprovesRejectsAnyU[user1,user2] & ApprovesRejectsAnyU[user1,user3] where my expectation was user 1 should come 2 times in approval list but actually it is coming only once in the approver list . to overcome this i tried "do the following in parallel" but there also approval is triggering and the user is coming only once in the list . My requirement is both the approver list should trigger simultaneously and the common user should present in the approver list .
Thanks
Jaga
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09-17-2023 10:49 PM
Out of the box it will add only 1 record.
Example: even if same user is member of 2 groups and you send approval for both the groups; it will create only 1 approval record even if user is member of both the groups
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-18-2023 03:46 AM
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09-18-2023 05:25 AM
I would recommend to keep it to OOB.
Please inform your customer about this platform feature. It makes sense keeping only 1 approval record for 1 user for same approval
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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09-19-2023 10:32 PM
Hi Ankur,
I have tried to create it in my PDI which is in Vancouver and used "do the following in parallel" flow logic and after that can see user 1 is coming twice now but have to check more on it .
Thanks
Jaga