In flow designer ask for approval if approver is common approval is only triggering once

jagabandhu padh
Tera Contributor

Hi Team,

 

I am trying to do one approval flow through flow designer . where i am passing rules like this ApprovesRejectsAnyU[user1,user2] & ApprovesRejectsAnyU[user1,user3] where my expectation was user 1 should come 2 times in approval list but actually it is coming only once in the approver list . to overcome this i tried "do the following in parallel" but there also  approval is triggering and the user is coming only once in the list . My requirement is both the approver list should trigger simultaneously and the common user should present in the approver list .

 

Thanks 

Jaga 

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@jagabandhu padh 

Out of the box it will add only 1 record.

Example: even if same user is member of 2 groups and you send approval for both the groups; it will create only 1 approval record even if user is member of both the groups

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

jagabandhu padh
Tera Contributor

Hi @Ankur Bawiskar ,

 

Is there any way we can do this requirement .

 

Thanks 

Jaga

@jagabandhu padh 

I would recommend to keep it to OOB.

Please inform your customer about this platform feature. It makes sense keeping only 1 approval record for 1 user for same approval

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

 

I have tried to create it in my PDI which is in Vancouver and used "do the following in parallel" flow logic and after that can see user 1 is coming twice now but have to check more on it .

 

Thanks 

Jaga