in flow designer we need to get the logged in user info instead of user who initiate session
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04-08-2025 04:21 AM - edited 04-08-2025 04:22 AM
Hi
In the flow, I have set the 'Run As' to the user who initiated the session, so it shows as assigned to that person. However, in the updated comments, we’ve included my profile link. After executing the flow, when I click on my profile link in the comments, it redirects to the profile of the user who initiated the flow (assigned to), instead of my profile but i need to redirect to my profile.
Could someone please help me with this
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04-08-2025 04:53 AM
please share some screenshots and your flow config screenshots and what's the exact issue faced
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-08-2025 05:50 AM
Hi @Ankur Bawiskar
Thank You, Please Refer the below screen shots
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04-08-2025 05:56 AM
I didn't get this line -> However, in the updated comments, we’ve included my profile link.
How are you testing?
Did you actually test with some end user or using "Test" button to test and you are facing this issue when you click "Test" button?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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04-08-2025 06:03 AM - edited 04-08-2025 06:03 AM
Hi @Ankur Bawiskar We are using HR case for Test, then the comment is updated on the case after it moves to 'Close Complete.' So, whenever the user who opened the case tries to click the link from the portal, it should show their profile, but it’s showing the profile of the user who initiated the flow (assigned to) instead.