In Inbound email action, if email person does not exist as contact, new contact should b created.

[Aarushi2]

creating a case when customer send an email using inbound email action. If emailing person does not exist as contact, new contact should be created.

Thanks in advance

[asifnoor · Accepted solution]

Hi Arushi,

Go to system properties -> Email Properties.

Select "Automatically create users for incoming emails from trusted domains" as yes and save.

Then if the from email does not exist then the user will be created.

And if you want to restrict creation of users only from specific domain then mention the domain in the following field "Trusted domains when creating new users from incoming email (Ignore email from untrusted domains unless from an existing user; use * for all domains)".

Kindly mark the comment as a correct answer and also helpful if this answers your question.

[asifnoor]

Hello Arushi

If my comment has answered your question could you also mark it as correct so that the question is moved to the solved list.

[Willem]

1. Navigate to System Properties > Email Properties.
2. Select the check box for Automatically create users for incoming email from trusted domains (glide.pop3readerjob.create_caller).

   

3. Enter the list of trusted domains in Trusted domains for creating users from incoming emails (glide.user.trusted_domain).

   

   Note: The glide.user.trusted_domain property only prevents user creation if the sender is not from a trusted domain. The system processes the inbound actions of the email as a guest user. If you want the system to ignore these email messages, use the email filters plugin, specifically the "ignore sender" setting. You can also prevent untrusted users from triggering inbound actions by locking out the guest user.
4. Click Save.
5. (Optional) Complete the following steps to lock out the guest user.
   1. Navigate to User Administration > Users and select the user guest.
   2. Select the Locked out field to disable the guest account.

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/notification/task/t_E...

[Willem]

@Aarushi

Hope you are doing well.

Kindly mark the answer you think is correct as Correct. This will close the thread and help others find that answer as well.

Kind regards,

Willem