In notification emails, how do I call the email recipient user name in the email content

[Madankumar N1]

In notification emails, how do I call the email recipient user name in the email content

[henry_cheng]

Hi madankumar,

In an email notification the recipients are specified in the [Who will receive] table.

In your email notification you can write mail script and use current.xxx to quote the recipients. It depends on which field you want to send the email to.

Regards

Henry

[knight202 · Accepted solution]

Place ${user_name} in the body of the notification or template.

[The SN Nerd]

Answer: Depends.

If your recipients are a field, i.e. Assigned to

${assigned_to}

If your recipients are the event1 parm:

<mail_script>
var grUser = new GlideRecord('sys_user');
if( grUser.get(event.parm1) ) {
template.print(grUser.name);
}
</mail_script>

If your recipients are the event2 parm

<mail_script>
var grUser = new GlideRecord('sys_user');
if( grUser.get(event.parm2) ) {
template.print(grUser.name);
}
</mail_script>

[Madankumar N1]

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