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‎08-23-2017 06:10 AM
In notification emails, how do I call the email recipient user name in the email content
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‎08-23-2017 07:13 PM
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‎08-23-2017 09:28 PM
Hi one requirement
I have 50 users in recipient list of notification
User have group by contact type like internal/ external
Am using link as url1 n url2
When am send the notification
Who is receiving the notification if contact type is internal when clicking on link it has to redirect to url1
If contact type is external it has to redirect to url2

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‎08-23-2017 09:37 PM
It is not possible to do this from the notification itself because the same email is sent to people of both contact types and the link is static.
You need to forward them to a URL which then looks at the contact type and sends into different places.
ServiceNow Nerd
ServiceNow Developer MVP 2020-2022
ServiceNow Community MVP 2019-2022
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‎03-16-2023 02:51 PM
Try to use ${mail_script:sc_getUserFirstName} , this work for me.