In Notification how to get History of work notes in incident

[Sirri]

Hi All,

I have requirement how to get history of work notes in incident. we should want to display all work notes in the Notifications which are mentioned in the incident.

Thank you.

[Dr Atul G- LNG]

Hi @Sirri 

What is use the case of sending all worknotes ?

[Sirri]

Hi @Dr Atul G- LNG ,

Notification is triggering when work notes changes due to that in that requirement is as per mention above.

Thank you.

[Dr Atul G- LNG]

Hi @Sirri 

Just imagine an incident open for last 5 days and at least 20 times it got updated from in between teams, sending previous notes dont make sense. also practically no one read if logs are 2-3 time old. 

So better send the latest logs only, also it will be like repation for old members to get big emails.

[Sirri]

Hi @Dr Atul G- LNG ,

How we can get latest last 5 work notes. Please let us know.

Thank you