In the portal, we can not see complete logs in Activity Logs

Amol Pawar
Tera Guru

‎12-20-2024 02:09 AM

Hi Experts,

 

We have created a custom portal for our client where they will raise the request and complete their end-to-end approval process as well. We are using an OOB widget to see the form on the portal.

Everything is working fine here except for Activity Logs. We are unable to see all the activity logs for a particular request (incident). It only shows created, attachments, comments, and work notes if updated.

AmolPawar_0-1734689180829.png

As you can see in below screenshot, it showing all the updates in native view only. Is there something it will not support on the portal for this OOB widget?

AmolPawar_1-1734689206163.png

 

If any insights you can provide on this, it would be very helpful.

 

Thanks in advance,

Amol

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yuvarajkate
Giga Guru

‎12-20-2024 02:13 AM

 

To display all activity logs for a request in your custom portal, locate the widget in Service Portal > Widgets and update its configuration or server-side script to include additional activity types like state changes and task updates. Modify the fields parameter (e.g., comments, work_notes, attachments, state_changes, updates) and extend the GlideRecord query to fetch these logs. After updating, test the portal to ensure all logs are visible. Alternatively, create a custom widget for more control over fetching and displaying activity logs using GlideRecord and UI Builder.

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