Inactivity Monitor Report/Dashboard

[bcole]

Hello Community,

I'm trying to figure out how to create a dashboard for the Incident Inactivity Monitors. I thought I would start with a report but can't figure how to create a report to show that event either.  Any ideas?

[bcole]

@Bhuvan  Thank you. This helped somewhat but it doesn't give me the list of Incidents that the inactivity was set on.

[Bhuvan · Accepted solution]

@bcole 

As mentioned earlier, system events table do not retain history for a longer timeframe and it will be rotated. If you go to System Events Dashboard -> Event name - Incident Inactivity, it would have limited history as well and would not show historical data.

Please check with ServiceNow support if the incident inactivity data is stored in any other table with longer retention. If not, you can create a new automated indicator and define daily data collection job and use it for reports or dashboards.

If my responses helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@bcole 

Did you get a chance to review this ?

I hope you appreciate the efforts to provide you with detailed information. If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@bcole 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965127

You already have out of box dashboards configured for incident inactivity monitors.

Go to System Diagnostics -> System Events and Jobs Monitoring -> System Events Dashboard

Event name - Incident Inactivity and provide additional filter conditions if needed and Apply.

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan