Inbound Action – Check If Email Body Contains any address from a list of addresses

[Mike Cory]

Requesting guidance on how to trigger one Inbound Action or another based on condition.  

The email body will either contain at least one of the addresses from the list of addresses or NOT contain any of them. 

Inbound Action 1 triggers if the body contains at least one of the addresses and Inbound Action 2 triggers if the email body does not contain any of the addresses from the list.

If Email Body <contains> any of the following, trigger Inbound Action 1 to create an Incident.

Ship-to-home.com

Myhomearea.com

Medfacility.org

Email-alert.com

If Email Body <does not contain> any of the following, trigger Inbound Action 2 to create an Incident.

Ship-to-home.com

Myhomearea.com

Medfacility.org

Email-alert.com

Thanks,

Mike

[pablo_itguy_pl · Accepted solution]

Hi @Mike Cory 

Have you tried using Conditions on Inbound Action definition? It should give you good results:

[Mike Cory]

Thank you for the tip Pablo, that works perfectly.   I didn't realize the filter had such dynamic capabilities and immediately jumped to the script.  Great to know.  Thanks!