Inbound Action : Email body

[mustaphafilahy]

Hi

I would like to create an incident from an email  using the Inbound Action

so in the email body , i have this info :

Details
Name....................AVAS Instance not available
Start Time..............04.07.2024 
End Time................04.07.2024 
TEST Object..........VAR1~AVAS~ TEST02

So , i would like to create an incident where the short description should be :

AVAS Instance not available - TEST Object..........VAR1~AVAS.

only VAR1  is not static in the email 

Best regards

[Runjay Patel]

Hi @mustaphafilahy ,

Email body should follow below format to read the data from body.

Ask to change

from 

Name....................AVAS Instance not available
Start Time..............04.07.2024 
End Time................04.07.2024 
TEST Object..........VAR1~AVAS~ TEST02

To

Name: AVAS Instance not available
Start Time: 04.07.2024 
End Time: 04.07.2024 
TEST Object: TEST02

In you inbound action script use below code

To read name: email.body.name;

To read start time: email.body.start_time;

To read Test Object : email.body.test_object;

set the these value in your target field.

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Runjay Patel - ServiceNow Solution Architect
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[mustaphafilahy]

Hi Runjay

thank you for your update , but VAR1 is the most important information that i need in the short description 

regards

[Runjay Patel]

Hi @mustaphafilahy ,

So whats the issue? you will get the value and set it to short description.

[mustaphafilahy]

so for " TEST Object..........VAR1~AVAS~ TEST02 " , i would like to remove  TEST02 from the short description

regards