Inbound action rules generating two incidents instead of o

[Sam10]

Hey Guys, 

We have an inbound action set up to create incidents and I just set up a new actions to capture emails containing set of words and make those incidents high priority ones. Problem is, both my inbound action rules are running at the same time and generating two incidents instead of one. I'm hesitant to mess with the main (existing) rule. 

Any ideas how I can create only one incident and bypass the main inbound action? I did not use any scripts and defined the inbound rule on the front end.

Thanks for your help 

IB rule that I set up>

[Prithvi_b · Accepted solution]

Hi Sam,

Can you try giving the order of the newer action less than the main inbound action and check Stop Processing in the newer inbound action which you created.

Thankyou,

Prithvi

[Sam10]

Thanks Prithvi, this worked for me!