inbound action

[tGhadage]

hi guys , 

if (email.subject.indexOf("Escalation: High") && email.recipients.toLowerCase().indexOf("test@test.com") > -1) {

            current.impact = 2;

            current.urgency = 2;

            current.priority = 2;

        } 

this code is not creating p2 incidents its creating p3. 

Thanks!!

[Alex Rose]

I would need to see the entire code where you're creating an incident to help further.

[SAI VENKATESH]

Hi @tGhadage  

can you try :

Impact :1 

urgency :2 

Thanks and Regards

Sai Venkatesh

[tGhadage]

 if (email.subject.indexOf("Escalation: High") && email.recipients.toLowerCase().indexOf("falcon-complete@crowdstrike.com") > -1) {

            current.impact = 1;

            current.urgency = 2;

            //current.priority = 2; 

tried it but getting as below :

[SAI VENKATESH]

Hi @tGhadage  

You can try this video may be it will be helpful for you:

https://www.youtube.com/watch?v=G3aB054XE4A&t=1243s 

start from 50 minutes 

Thanks and regards

Sai Venkatesh

[tGhadage]

have tried setting it to 1 and 2 but still no progress.