inbound action

[tGhadage]

hi guys , 

if (email.subject.indexOf("Escalation: High") && email.recipients.toLowerCase().indexOf("test@test.com") > -1) {

            current.impact = 2;

            current.urgency = 2;

            current.priority = 2;

        } 

this code is not creating p2 incidents its creating p3. 

Thanks!!

[Dr Atul G- LNG]

HI @tGhadage  

Please check my comments once. 

[Dr Atul G- LNG]

Hi @tGhadage  

It will create P3 only. Bcz once the form is loaded with script values after that the Priority look up run and that change it to P3. ( This is OOTB)

[tGhadage]

Yes, same the applied but no progress.

[Dr Atul G- LNG]

Hi @tGhadage  

could you please remove 

current.priority = 2;

from script and then test.

@Sandeep Rajput  @AshishKM any thoughts.

[Dr Atul G- LNG]

Hi @tGhadage  

It will create P3 only. Bcz once the form is loaded with script values after that the Priority look up run and that change it to P3. ( This is OOTB)

in this case, please set only Impact and Urgency and priority will be set by lookup only.