inbound action

[tGhadage]

hi guys , 

if (email.subject.indexOf("Escalation: High") && email.recipients.toLowerCase().indexOf("test@test.com") > -1) {

            current.impact = 2;

            current.urgency = 2;

            current.priority = 2;

        } 

this code is not creating p2 incidents its creating p3. 

Thanks!!

[AshishKM]

Hi @tGhadage  , 

The priority should not be set like this becuae, during the incident save/update system calculate for priority based on Priority Data Lookup rule. So comment the line "current.priority = 2;"

-Thanks,

AshishKM