Inbound Actions and Inbound email trigger

[Kishore32]

If an email got processed by Flow inbound trigger still Inbound action can process same email if the conditions met?

[Mike_R]

I don't believe so. Only the flow should get triggered.

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/concept/c_...

"Inbound email flows take priority over inbound email actions. If you create flows with inbound email triggers, emails are first processed by the inbound email triggers before they are processed by inbound email actions."

[David Whaley]

I realize this is a year old but this is possible.  You need to create a new system property in your instance to show a check box field on the Flow in flow designer. 

Allow multiple triggers to process an inbound email (servicenow.com)

Adding the system property and opening up the flow you will then see a new checkbox on your Inbound Email trigger

The Stop processing checkbox is hidden and checked (true) by default so if you uncheck it then your inbound email actions will run after the Flow.

Thanks,

David Whaley

[phaug]

Thanks, this is the correct answer. I followed the steps you listed and it fixed a similar problem I had, where a flow action was overriding an email inbound action.