Integrate ServiceNow with StruxureWare
Hello All,I am trying to Integrate ServiceNow with StruxureWare . Can I get any lead or help for the same? Preferably I would be using REST API.
Forum Posts
how to report (compare) on two tables to find the changes
Hello Folks,I have two two import sets tables (Eg: previous & current) having 4 fields each. I need to compare the previous and current month table data and need to put the changes on the report. Is that possible?Waiting for your suggestions or input...
Resolved! Set Icon Color in Header
I have changed the UI properties for the header to make it white, however whenever I change the color, no matter what I change in the UI properties, it does not change the text color or icon color in the header. In the attachment, I am hovering over ...
Can you have multiple CMDB
We have a requirement where we will be getting our CMDB from out customer will all the Services they order from us. As part of this we are not allowed to modify the CMDB data. Is there a way to have a second CMDB that we can use to be able to int...
Resolved! Create a business rule to insert a record when a record is created in different table
I want to create a business rule that create and takes the value from different table. For ex:table1 fields- name , date, priority(1,2,3), type.table2 fields-name,date,typewhenever i select priority as 1 in table1 ,it should create a new record in ta...
Where can I find the API document for SNC.OnCallRotation class?
Is there some document similar as GlideRecord for the OnCallRotation class?
Resolved! Adding attachments to Additional Comments in Incidents form
Is it possible to edit the "Additional Comments" journal field in order to add attachments to it?For instance, I may need to request information from the incident requester and add a screenshot in my message.How can I do that in through ServiceNow?I ...
Is it possible to add filter condition on transform map script on transform?
I am creating assessment categories for Demand by using import sets(I have multiple files for this)While creating a metric category if the type = 'Demand', I want to add a filter condition on transform script as below:Is it possible with scripting? T...
How to disable select field option?
We were using a script from servicenowguru to Disable/Enable Select Option.Suddenly, after Jakarta upgrade, it stopped working.Tried jQuery and DOM way to put it to work, but could not. Did anyone have this issue and solved it?please share you though...
url redirect to catalog item after sso authentication
we are sharing url to one of the catalog items on an external application. When users already logged into our sso click on the url, then they are taken tot he correct form.However, if users are not logged in then, it redirects to sso login page, afte...
g_form.getValue is not working in Service Portal
I am trying to test the values of a number of true/false fields on a Service Catalog item. The pre-Helsinki Service Portal catalog client script included these lines:var core = g_form.getValue('core');This works outside of the Service Portal. However...
Resolved! 'DOES NOT CONTAIN' glide query, against a list attribute
All,I'm having some difficulty putting together a glide query. The results of my query in Scripts-Background are baffling. Hopefully somebody can point me in the right direction...The setup:I have a custom table, extended from Task. On this tab...
How to populate value in any field using if condition
Can any one help me out in finding the solution to populate value in any field using if condition.Ex. if sys_id is xxxxxxxxxx, short description should be 'abcd'if sys_id is yyyyyyyyyy, short description should be 'apple' I want to check both the con...
Change request values missing in standard change request
I am using standard change template and while proposing a change, i see all the change request values, but when i save or request approval, i lost those values and those doesn't show up when the request goes for approval. Can someone advise where cou...
How to add the link of the incident in the email
Hello community,Coming to the work orders in Service portal. When the customers are emailed updates or notes or anything about the ticket it should have the ticket number and the link which leads to the particular incident.How should i proceed for th...
