I want to know the client script or glidescript to get all the incident numbers those who are having same company name or a particular company name from incident table.plz help me find the solution.
Can we have the approval buttons coloured like they currently are in production?Fuji:Calgary:I think the red and the different green helps see the right option. There is a tendency to click the update button by mistake when they are all dark green.#P...
I have an integration with an in-house application that, up until now, has relied on sending single field values via a SOAP message. My new requirement is to send the contents of a list collector field. Each entry in the list collector references a r...
I'd like to update the comments field for a ticket in a ui page and am having trouble figuring out how to pass the value from a textarea field int othe processing script. In my HTML I have this: <g:ui_form> <g:dialog_buttons_ok_cancel ok="ret...
Please help me work out the syntax for doing a glide insert on a field of document ID type? It looks like it should be some combination of the table and sys ID but I'm not finding any examples on the wiki entries for glide nor document ID fields. S...
There are 150+ cmdb_ci's extended tables and I need to query all these tables for rows which have non-zero IP address or non-zero Hostname.However I only need the IP-address, Name, sys_id, and the CI type (cmdb_ci_app_server, cmdb_ci_XYZ).A base GET ...
I am importing asset data into "alm_asset" table. I need to map "AssignedToUIN" (i.e. employee number) into "assigned_to" reference field in alm_asset table. So I used bellow scrip and didn't work.if (source.u_fldAssignedToUIN !== null) { var gr = ...
Hi All,I have a requirement where users should be able to delete their the saved filters.Wiki says only administrators can delete the saved filters.Also there is a acl where it says filter_admin role delete the filter which is not working as expected...
I am new to being an admin for ServiceNow. We have been having an issue where our users are closing their change request even though it has not gone through the whole approval process. I am trying to find a way to prevent this from happening with the...
I need to got back and recalculate a field for all resolved and closed incidents in my system, which is around 70k. I've got something like the script below. The problem is when I try to run it, takes a long time as somewhat expected and it also ...
Is it possible to modify ServiceNow to impersonate a different user rather than the guest account when triggering inbound actions?
Hi All, problem records are usually created from incidents, therefore, we have the incidents related list to track these incident records. Now, we would like to seek your help how can we include these Incidents list with format 'Incident Ticket - Sta...
Hi All,We are facing an issue with Knowledge templates. When we are trying to right-click on header and select the template, the templates are not visible there. Please refer the below screenshot. We checked all the templates, the fields "global" che...
Hi Team,Please help me with this. How to lock incidents from editing when other user has opened the same incident. This functionality is present for workflows by default. I want it for incidents.Thanks,Ramya
I'm trying to figure out how to check if any of these systems are selected on this list collector.When you zBoot an instance with demo data, there is an example order guide built, that uses an "Like" operator to check if a sys_id is selected on the L...
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