Inbound Email Action not working due to POP3 Connection error

[Sabrina M]

Hello,

i'm currently working through the Developers Training Courses and am now at a point where i created an Inbound Email Action to react to incoming response Emails.

Problem is that despite configuring my instance the way it is shown in the Training i'm getting this message back from Outlook when answering the Outbound Notification:

<dev95586@servicenowdevelopers.com>: Recipient address rejected: Invalid mailbox domain

Email Diagnostics module is telling me that i can't receive Emails because of an authentication error.

I don't know if something is wrong with the default Email accounts, but i didn't change their configuration at all.

I checked Email configuration as well, but i don't think they're wrong. I only changed the enable sending/receiving options to yes.

Any idea what i can do so my instance is able to receive Emails?

Many thanks,

Sabrina

[Ct111]

I think you are sending to wrong mail. Correct mail should be dev95586@service-now.com. Try this

[Sabrina M]

Changing the recipient made the Outlook error Email go away, but my instance's inbox (System Mailboxes > Inbound > Received) is still empty.

[Ct111]

If it is getting Ignored then you can check it under Ignored in state or check in all mails or check Skipped.

[Sabrina M]

Checked it. There aren't Emails neither in Ignored nor in Skipped.

I don't think the Inbound Email is getting ignored. In my Instance's Email Diagnostic it clearly states that it has problems connecting to the Default POP3 Mailserver/Account but i don't know how to fix that with it being a ServiceNow managed account.