Update State Field in Catalog Task with REST API

bradd_ · ‎07-31-2017

Hey guys,

This is kind of a newb question, but I'm having issues updating the State field for a catalog task. The user I am working with has the REST API permissions as well as Admin permissions. We created a custom state that we plan on using as a 'trigger' for our Orchestration tool to read and automate against (i.e. provision server in VMware, provision user in AD, etc.).

URL: https://<instance>.service-now.com/api/now/v1/table/sc_task/<sys_id>

Method: PUT

Payload: {"State":"3"}

Is there something I'm missing? Am I trying to update a system protected field?

bradd_ · ‎08-04-2017

Thanks to everyone who offered some feedback and suggestions. I have figured out the issue with a partner that we are using for a redesign of our instance and it looks like a misguided ACL was placed on the table that was not allowing me to change the state to a '3'. Through further testing we narrowed down the issue to that specific choice as we could change the state to other choices in the list. Removing the ACL allowed me to successfully update the state to a '3'. Again, thanks for all your help.

View solution in original post

Michael Ritchie · ‎07-31-2017

My recommendation would be to leverage the REST API Explorer to get this working and then it can produce the code needed to perform the update outside of ServiceNow.

REST API explorer

bradd_ · ‎08-01-2017

Hi Michael,

Thanks for the reply. I have been using the REST API Explorer to test this out. Thanks for the recommendation though.

Mike Patel · ‎07-31-2017

Try using below;

https://xxx.service-now.com/api/now/table/sc_task/sys_id

try playing around with REST Explorer. https://xxx.service-now.com/nav_to.do?uri=/$restapi.do

Wiki: REST API Explorer - ServiceNow Wiki

bradd_ · ‎08-01-2017

Hu Mukeshkumar,

Thanks for the reply. I have been using the REST API Explorer to test this out. Thanks for the recommendation though.