Inbound email action not working

Joshua Comeau · ‎01-31-2024

Can someone please let me know why this inbound email action is not working

I am not seeing it hit the sys email logs so unsure on where to start,

This is my inbound email action configuration:

Dr Atul G- LNG · ‎01-31-2024

is email properties are enable and email account set up?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Joshua Comeau · ‎01-31-2024

Yes and Yes

Dr Atul G- LNG · ‎01-31-2024

and its not a PDI.

May I know why you checking recipient?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Joshua Comeau · ‎01-31-2024

I want whenever someone emails that mailbox / dl that it creates a sctask

I was under the impression that is the correct option?

@Dr Atul G- LNG what do you mean by pdi