Inbound email action not working

[Joshua Comeau]

Can someone please let me know why this inbound email action is not working

I am not seeing it hit the sys email logs so unsure on where to start,

This is my inbound email action configuration:

[Dr Atul G- LNG]

No no , SN has a specific email address, which you can see in email Account - SMTP.

Remove the recipient filter please.

[Joshua Comeau]

but by removing that then how would configure it by condition to create a sctask only when that specific email is emailed?

[Dr Atul G- LNG]

OOTB, SN check the watermark and subject line to match the record.

[Joshua Comeau]

1) This is an email simply just sent from Outlook no ServiceNow interaction or notification.

2) At this Point subject line would not matter (or any condition) cause no email logs are present for the inbound email action to trigger an action (ex: create a record)

Thoughts on why it's not even showing up in email logs of our instance.

[Dr Atul G- LNG]

Hi @Joshua Comeau 

SO in this case SN will consider this email as new and create a task in SC_task table and there will not mapping of REQ and RITM.

bcz system did not know the previous relatiosnhip.