Inbound email action : When email received by ServiceNow instance need to create a request item

[Kishore Thippal]

Hello ,

When ServiceNow receive a email from external sources like constant email 'example@gmail.com' , after based on email id need to create a request item so i have used flow designer inside the flow i have put the condition's once complete my requirement after run the flow I'm getting error like "Your cart has item(s) no longer available. Please remove < catalog item >from cart to continue with the checkout."

Note: catalog item available for every one

How to solve this issue to archive the requirement

Thanks,

Kishore

[Dr Atul G- LNG]

Hi @Kishore Thippal 

It is known error:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0862997

Cause

The catalog item which is being submitted has an user criteria defined on it. The integration user who submits the item does not have the necessary role mentioned in the user criteria, or does not match other conditions in the criteria. Hence the request can not get created.

Resolution

Add the necessary role to the integration user and review the user criteria.