Inbound Email reply issue in target table

Anjaneyulu1 · ‎03-11-2022

Hii All,

I Have an issue regarding Inbound Email Reply in target table.

It is not showing Incident Number in target.

here is my inbound email action

Shakeel Shaik · ‎03-17-2022

Hi @Anjaneyulu Nalamothu

As per your requirement, I made some changes.

Because of Watermark, your target table is not coming.

Updated email script:

var gr = new GlideRecord('sys_user_grmember');
gr.addQuery('group', current.assignment_group);
gr.query();
while (gr.next()) {
  var gm = gr.user.user_name.toString();
  var baseLink = gs.getProperty('instance_name') + '@servicenowdevelopers.com';
  var app = '<a href="mailto:' + baseLink + '?subject=re: ' + gm + ' - assigned&body='+email.getWatermark()+' This Incident is Assigned to - ' + gm + '">Assigned</a><br><br>';
//email.getWatermark()
  template.print(gm + ' - ' + app);
}

If my response is helpful, then Please mark as Correct Answer/Helpful.

Please check and let us know.

Thanks 🙂

Thanks,
Shakeel Shaik 🙂

View solution in original post

Anjaneyulu1 · ‎03-17-2022

Hii smudge,

wait i will check it.