Incident Business rule

[Deepika Ravindr]

Hi All,

Any one please help me to write a BR

• If state changes from Resolved to In Progress
• AND assignment group = ABC
• Update the assignment group to XYZ

As a user when I re-open my incident that was assignment to ABC Group, the incident gets assigned to XYZ.

Thanks,

Deepika

[Prince Arora · Accepted solution]

@Deepika Ravindr 

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Prince Arora · Accepted solution]

@Deepika Ravindr 

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.

[Deepika Ravindr]

Hi @Prince Arora ,

Thank you so much it's working but i need one doubt can we go with scripts also right?

[Prince Arora · Accepted solution]

@Deepika Ravindr 

Yes can do with scripts also.

In business rule click on advanced checkbox and then in the script section you can mention as 

current.assignment_group = "SYS_ID_OF_GROUP";

current.update();

If my answer solved your issue, please mark my answer as ✅ Correct & 👍Helpful based on the Impact.