Incident field mapping with a custom field

[Thomas98]

Hi,

I have created a custom field named " Type of issue:  on the incident form " string"  and then created choices ( have 12 choices). 

Then I created a select box variable  on the "Create an incident" item and added the ( same 12 choices). The value on the incident form and catalog variable are exact same. 

Then I mapped the fields in the incident variable

The values wont match, rather it creates a new entry ( screenshot below)

 

[ersureshbe · Accepted solution]

Hi,

In the mapping, you are using db value? If yes, can you use db value a d map.

If done already can you check additional space is available for the new value compare it existing one.

Please mark as correct answer if it helped.

Regards,

Suresh.

[Thomas98]

When you say DB value are you talking about this? 

[Sukraj Raikhraj]

There is also a checkbox on mapping for "don't create if exists", I think that would fix the problem.

Regards