Incident is oh-hold and reason is 'awaiting caller' means notification will be send

[PRAGHATIESH S]

In incident form when state is 'On-Hold' and reason is 'Awaiting Caller' for 5 days means, Notification will be triggered to assigned to.

[Community Alums]

Hi,

Do you want to trigger the notification through business rule?

[Mohith Devatte]

Hello @PRAGHATIESH S ,

Do you want to trigger this notification through a business rule if yes you are going to need a event created and trigger that event in your business rule 

1) Go to event registry table and create your event 

2) Then in your BR you need to trigger this event like below 

gs.eventQueue('your_event_name',current,'','');

Note:your BR should be on incident table , your event should be on incident table and your notification should be incident table

3) In your notification you need to mention your event like below

Hope this helps 

Mark my answer as correct if this helps you 

Thanks