Incident Related Link to Catalog Item – Conditional Display Based on Assignment Group Parent and Gro

[LokeshwarRV]

Hi Community,

I’m looking for guidance on configuring a Related Link on the Incident form with specific visibility conditions.

Requirement

I want to add a Related Link on the Incident form called:

Hardware Refresh Request

This Related Link should:

1. Open a specific Catalog Item (hardware refresh request form).
2. Only be visible when:
   • The Incident’s Assignment Group parent is either:
     • Global Field Support, or
     • Regional Field Support
   • AND the logged‑in user is a member of the Incident’s Assignment Group.

Additional Notes

• The Related Link should not appear if either condition is not met.
• The catalog item can open in either Service Portal or Classic UI.

[Ankur Bawiskar]

@LokeshwarRV 

something like this in UI action condition and script

gs.getUser().isMemberOf(current.assignment_group) && (current.assignment_group.parent == 'Global Field Support' || current.assignment_group.parent == 'Regional Field Support')

Client Checkbox - true

Onclick - hardwareRefreshCatalog()

UI action script

function hardwareRefreshCatalog() {
    var catalogItemSysId = 'YOUR_CATALOG_ITEM_SYS_ID';
    var incidentNumber = g_form.getUniqueValue(); // Pass incident number as parameter

    // Service Portal (Recommended)
    window.open('/sp?id=sc_cat_item&sys_id=' + catalogItemSysId + '&sysparm_incident=' + incidentNumber, '_blank');

    // OR Classic UI
    // window.open('/nav_to.do?uri=sc_cat_item.do?sys_id=' + catalogItemSysId, '_blank');
}

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[Ankur Bawiskar]

@LokeshwarRV 

Hope you are doing good.

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