Incident should submit only attachment is available

[kpkumar2k9]

Could you please help me on below

My requirement is incident should not be submitted with out attachment.

Below is the onsubmit client script and it is not working. Please have a look on it

function onSubmit() {
//Type appropriate comment here, and begin script below
var attachmentField = g_form.getControl('attachment');
var attachment = attachmentField.getAttachmentList();
if (attachment.length == 0) {
g_form.addErrorMessage('Incient should not submit without attachment');
return false;
}

}

[James Chun]

Hi @kpkumar2k9,

Is this for a record producer? If so, there is a 'Mandatory Attachment' field which you can set to true to mandate an attachment.

Cheers

[kpkumar2k9]

No @James Chun -- It is incident table

[swathisarang98]

Hi @kpkumar2k9 ,

You can create a Before  insert  business rule

Table: Incident

advanced: checked 

If you need this to trigger based on some condition you can configure that in Filter Condition 

inside script:

(function executeRule(current, previous /*null when async*/ ) {

    
    if (current.hasAttachments() != true) {
        gs.addInfoMessage("PLease add an attachment before creating the incident");
        current.setAbortAction(true);

    }

})(current, previous);

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Anand Kumar P]

Hi @kpkumar2k9 ,

Refer below link

https://www.servicenow.com/community/itsm-forum/how-to-make-attachment-mandatory-in-incident-form/m-... 

Mark it as helpful and solution proposed if it serves your purpose.
Thanks,
Anand