Incident State Changes

[Raghav10]

hello all,

Is it possible to track state changes in an incident. To be specific, I have downloaded a CSV report for incident logs for a month and some recent state changes, like on hold, or in progress or Resolved, has been updated. How can we keep track of such changes? Any advise or ideas is highly appreciated.

Thank you

[Jaspal Singh]

Did you try reporting on Incident Metric table?

With condition as Metric  | is | Incident State Duration

[Community Alums · Accepted solution]

Hi Raghav,

you can use report to track the incident.

 You can use a DATABASE VIEW to 'join' the incident table to both the metric instance and definition tables and gain access to all 3 table's fields.

There are OOB Database Views; one of which is called incident_metric.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep