incident table fields - number, category, assignment group in table format in notification

[Trupti Krishnam]

I have a requirement to print the incident table fields like Number, Category, Assignment group , State - data to be sent to XYZ person if the new incident is created or updated in a table format .

Help me with the soultion.

[Dr Atul G- LNG]

Hi @Trupti Krishnam 

I'm not sure about the exact use case, but you can create an email notification and add these fields in a table format in the notification.

[AnveshV38487537]

Hi @Trupti Krishnam 

You can achieve by wring new notification with below conditions.
1. When to run - Record is inserted or updated
2. Whom to receive - you can mention XYZ user 
3. What is contains - You can have access to complete fields on the Incident table so whatever the fields you need, you can simply drag from right side variables section.

If my response helpful then please mark it as Helpful.

Thanks,
Anvesh

[Sagar Pagar]

Hi @Trupti Krishnam,

You can follow the below steps:

1. Create events in Event registry.
2. Create Notification email scripts. Use the event parameters or current object to get the incident details and print the Incident details on table format.
3. Call the Notification email scripts in your notification as {mail_script:email.script.name}

Take a reference of one of my article: Scheduling a report with an inline table in mail body with the attachments 

Thanks,
Sagar Pagar

[Ankur Bawiskar]

@Trupti Krishnam 

so what did you start with and where are you stuck?

You can use the HTML table structure present in email body and drag and drop the fields in each cell

If my response helped please mark it correct and close the thread so that it benefits future readers.