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Incident table filter condition by shift

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yo80reeyin
Tera Contributor

‎01-17-2024 09:47 AM

I would like to create a real time report/dashboard of Incidents opened daily by shift: 7am-3pm, 3pm-11pm, 11pm to 7am. I do not see a filter condition under Opened By that allows me to set shifts. Any suggestions?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-17-2024 10:26 AM

Hi @yo80reeyin 

 

You can use the Trend as operator and add your shift timings.  Create different reports for shift wise and add on same dashboard.

LearnNGrowAtul_1-1705515999698.png

 

 

LearnNGrowAtul_0-1705515964876.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-17-2024 10:26 AM

Hi @yo80reeyin 

 

You can use the Trend as operator and add your shift timings.  Create different reports for shift wise and add on same dashboard.

LearnNGrowAtul_1-1705515999698.png

 

 

LearnNGrowAtul_0-1705515964876.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************