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‎01-17-2024 09:47 AM
I would like to create a real time report/dashboard of Incidents opened daily by shift: 7am-3pm, 3pm-11pm, 11pm to 7am. I do not see a filter condition under Opened By that allows me to set shifts. Any suggestions?
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‎01-17-2024 10:26 AM
Hi @yo80reeyin
You can use the Trend as operator and add your shift timings. Create different reports for shift wise and add on same dashboard.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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- Mark as New
- Bookmark
- Subscribe
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- Subscribe to RSS Feed
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- Report Inappropriate Content
‎01-17-2024 10:26 AM
Hi @yo80reeyin
You can use the Trend as operator and add your shift timings. Create different reports for shift wise and add on same dashboard.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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