Incident to Create Request UI Action Functionality

[keimo]

Hello Community,

I'm working on a project that includes the following requirements:

1. Create Service Catalog Item to request for a PC Refresh.
2. Use the 'Create Request' UI Action functionality to create this request from an Incident.
3. When clicking on Create Request, the UI Action should do the following:
4. • In the incident, add note to Additional Comments stating that the incident was converted to a request.
   • Redirect to the Catalog Item and auto-populate the variables on the request.

The fields are auto-populate and redirects to the Catalog Item as required, however the fields continue to stay populated instead of clearing the values once the Catalog Item request is submitted. Any assistance with my scripting would be much appreciated.

Catalog Client Script:

function onLoad() {

    var inc = g_user.getClientData('related_incident');
    g_form.setValue('related_incident', inc);
    
    var req = g_user.getClientData('requested_for');
    g_form.setValue('requested_for', req);
        
    var mgr = g_user.getClientData('manager');
    g_form.setValue('manager', mgr);
        
    var loc = g_user.getClientData('employee_location');
    g_form.setValue('employee_location', loc);
        
    var com = g_user.getClientData('reason_computer_needed');
    g_form.setValue('reason_computer_needed', com);

    var dsk = g_user.getClientData('desk_number');
    g_form.setValue('desk_number', dsk);
    
    var add = g_user.getClientData('additional_details');
    g_form.setValue('additional_details', add);
    
}

UI Action:

var ses = gs.getSession();
ses.putClientData('related_incident', current.number);
ses.putClientData('requested_for', current.caller_id.sys_id.toString());
ses.putClientData('manager', current.caller_id.manager.sys_id.toString());
ses.putClientData('employee_location', current.location);
ses.putClientData('desk_number', current.caller_id.u_desk_area);
ses.putClientData('reason_computer_needed', 'PC Refresh/Upgrade');
ses.putClientData('additional_details', 'Converted to Computer Request from Incident Number: ' + current.number + '\n\n' + 'Incident Description: ' + '\n' + current.description);
current.comments = 'Incident converted to request for fulfillment. '; //Script doesn't populate Additional Comments in Incident

gs.setRedirect('com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=51e2db16dbba1810a4c02d89139619d5');

[Ankur Bawiskar]

Hi,

Is this for another fresh request being raised not from the UI action?

if yes then I believe that's because the variable data is still present in the session

Regards
Ankur

[keimo]

Hi - Yes, that's correct Ankur.

[Ankur Bawiskar]

@keimo

You can try to use clearClientData()

So, after you set the values on form load, add lines like this to your script:

g_user.clearClientData('related_incident');

g_user.clearClientData('requested_for');

g_user.clearClientData('manager');

g_user.clearClientData('employee_location');

g_user.clearClientData('reason_computer_needed');

g_user.clearClientData('desk_number');

g_user.clearClientData('additional_details');

Regards
Ankur

[keimo]

@Ankur Bawiskar 

That didn't work...all the variable values are cleared and no longer auto-populating. I also tested an onSubmit script and still no luck.

Is there a way to accomplish this without using Catalog Client Scripts and just in the UI Action script?

[Ankur Bawiskar]

@keimo 

So are you saying once values are set using session data and if you clear the session data the values are gone.

I don't think it should happen as values are already populated.

please try to clear the session values in onsubmit

Regards
Ankur