incident

[Neelansh P]

Question 1) receive a notification that an Incident has been raised on my behalf.

An email should be sent based on the following criteria:
The email should be sent to:
The individual named in the Caller field
The email should be sent when:
The Incident is first created
The subject of the email should be:
Incident INC00100101 has been opened for you
 
The notification should have the following body text:
INC0000001 - Short description
 
An Incident has been opened for you.
 
You can view all the details of the Incident by following the link below:
 
Take me to the Incident (link)
 
Thank you.

Suggest how to do that 
 
 
 
Unsubscribe | Notification Preferences
 
Ref:Watermark

[Omkar Kumbhar · Accepted solution]

Hello @Neelansh P ,

You can create the below notification

1]

2]

3] 

4] To add the URL for Current incident to navigate below check the below link

https://www.servicenow.com/community/developer-forum/url-for-link-for-current-incident/m-p/2241911

Thanks,

Omkar