Incidents paused for x # of days with no activity

[mah1]

Vancouver Patch 8

Is it possible to create a report showing incidents paused for, let's say 60 days, with no activity? How can I tell the last time an incident was updated by a user (i.e., exclude updates by system)?

That is, I need to generate a list of paused incidents that haven't been updated for more than 60 days excluding updates by system.

Thank you

[Sujatha V M]

@mah1 You can generate a report as below, 

Conditions : State is "On Hold" and Updated on is relative before 60 days ago and Updated By is not system/admin/<your value>

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[mah1]

Hmm...  Simpler than what I thought... I need to play around with it for a bit though...

Thank you!

[Sujatha V M]

Glad that its helps you! 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[mah1]

this doesn't take update history into account does it?  say there are incidents where system is the last updated by. these may or may not have been update by some other user within that 60 day window... so, this doesn't check if some user updated the incident before system did... i need to know if anyone (other than system) updated the incident within the past 60 days...

Thank you!