Hello community-
We have enabled AI Search
All is good except...
When I enter in an INC number, example: INC0012345, it shows up in the type ahead search results. The user can then click on the type ahead result and is taken to a page that we have NOT configured yet.
While this is technically working as expected (I think), we do NOT want users to see INC tickets in the type ahead search results; at least not yet. In the future we want to allow users to search INC/PRB/etc tickets in the portal.
I've checked my search sources and the only sources configured are knowledge and catalog items. No where in my search sources is the INC table identified.
Anyone know how to get these INC type ahead search results removed from the type ahead search results?
Any suggestions are greatly appreciated
