Including Description/Help in Check Box Variable in Service Catalog
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-22-2021 08:49 AM
I am creating a new Catalog Item to display on our Service Portal. The process owner wants a check box that looks something like this:
The problem is that the Check Box Variable does NOT have any Instructions or Help Text annotations which you can add. The best I could do was to add a Rich Text Label after the check box field, but it is pretty ugly and too spaced out:
Does anyone have a better solution to this?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-22-2021 09:01 AM
You can insert Label variable before the checkbox to show help text. It would look better than rich text variable
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-22-2021 09:39 AM
Thanks for the reply. I thought of that, but then the check box would appear at the bottom, and we were hoping for it at the top. And the shading of the help text boxes is a little unsightly too.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-22-2021 09:06 AM
Hi,
you can always write onLoad scripts with show field message
g_form.showFieldMsg('field_name','Your help text','info');
Here is some more info on it : https://community.servicenow.com/community?id=community_question&sys_id=2c9e3665db58dbc01dcaf3231f9619e5
Thanks
Sai
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-22-2021 09:44 AM
Thanks. I will play around with that, and I see what I can do with that.
I will report back.