Including Description/Help in Check Box Variable in Service Catalog

jmiskey
Kilo Sage

I am creating a new Catalog Item to display on our Service Portal.  The process owner wants a check box that looks something like this:

find_real_file.png

The problem is that the Check Box Variable does NOT have any Instructions or Help Text annotations which you can add.  The best I could do was to add a Rich Text Label after the check box field, but it is pretty ugly and too spaced out:

find_real_file.png

Does anyone have a better solution to this?

11 REPLIES 11

Alp Utku
Mega Sage

You can insert Label variable before the checkbox to show help text. It would look better than rich text variable

Thanks for the reply.  I thought of that, but then the check box would appear at the bottom, and we were hoping for it at the top.  And the shading of the help text boxes is a little unsightly too.

Sai122
Giga Guru

Hi, 

 

you can always write onLoad scripts with show field message

 

g_form.showFieldMsg('field_name','Your help text','info');

 

 

Here is some more info on it : https://community.servicenow.com/community?id=community_question&sys_id=2c9e3665db58dbc01dcaf3231f9619e5

Thanks

Sai

Thanks.  I will play around with that, and I see what I can do with that.

I will report back.