Increase ECC response timeout in NewYork

[Shoibam Anou]

Hello all, 

I am getting below error messages  while integrating SNOW  with third party software. The MID server is ruuning in corporate network. Outbound REST API calls takes more than 30 seconds with MID server. How do I increase ECC response time in which system properties file ? 

com.glide.ecc.ECCResponseTimeoutException: No response for ECC message request with sysid=2824433adb88001075fecc3039961987 after waiting for 30 seconds in ECC Queue
Caused by error in sys_trigger.ff2aaafadb08001075fecc3039961955 at line 20
com.glide.ecc.ECCResponsePoller.poll(ECCResponsePoller.java:58)
com.glide.rest.outbound.ecc.ECCRESTResponse.fetchAndProcessEccResponse(ECCRESTResponse.java:243)
com.glide.rest.outbound.ecc.ECCRESTResponse.getBody(ECCRESTResponse.java:135)
com.glide.rest.outbound.scriptable.ScriptableRESTResponse.jsFunction_getBody(ScriptableRESTResponse.java:82)
sun.reflect.GeneratedMethodAccessor1315.invoke(Unknown Source)
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
java.lang.reflect.Method.invoke(Method.java:498)
org.mozilla.javascript.MemberBox.invoke(MemberBox.java:138)
org.mozilla.javascript.FunctionObject.doInvoke(FunctionObject.java:670)
org.mozilla.javascript.FunctionObject.call(FunctionObject.java:614)
org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2582)
org.mozilla.javascript.optimizer.OptRuntime.callProp0(OptRuntime.java:85)
org.mozilla.javascript.gen.sys_trigger_ff2aaafadb08001075fecc3039961955_2954._c_executeRule_1(sys_trigger.ff2aaafadb08001075fecc3039961955:20)
org.mozilla.javascript.gen.sys_trigger_ff2aaafadb08001075fecc3039961955_2954.call(sys_trigger.ff2aaafadb08001075fecc3039961955)
org.mozilla.javascript.ScriptRuntime.doCall2(ScriptRuntime.java:2651)
org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2590)
org.mozilla.javascript.optimizer.OptRuntime.call2(OptRuntime.java:42)
org.mozilla.javascript.gen.sys_trigger_ff2aaafadb08001075fecc3039961955_2954._c_script_0(sys_trigger.ff2aaafadb08001075fecc3039961955:1)
org.mozilla.javascript.gen.sys_trigger_ff2aaafadb08001075fecc3039961955_2954.call(sys_trigger.ff2aaafadb08001075fecc3039961955)
org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:563)
org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:3429)
org.mozilla.javascript.gen.sys_trigger_ff2aaafadb08001075fecc3039961955_2954.call(sys_trigger.ff2aaafadb08001075fecc3039961955)
org.mozilla.javascript.gen.sys_trigger_ff2aaafadb08001075fecc3039961955_2954.exec(sys_trigger.ff2aaafadb08001075fecc3039961955)
com.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:279)
com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:118)
com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:82)
com.glide.script.Evaluator.evaluatePossiblePrefixedString(Evaluator.java:210)
com.glide.job.RunScriptJob.evaluateScript(RunScriptJob.java:163)
com.glide.job.RunScriptJob.runScript(RunScriptJob.java:124)
com.glide.job.RunScriptJob.execute(RunScriptJob.java:88)
com.glide.schedule.JobExecutor.lambda$executeJob$0(JobExecutor.java:108)
com.glide.schedule.JobExecutor.executeJob(JobExecutor.java:111)
com.glide.schedule.JobExecutor.execute(JobExecutor.java:95)
com.glide.schedule_v2.SchedulerWorkerThread.executeJob(SchedulerWorkerThread.java:329)
com.glide.schedule_v2.SchedulerWorkerThread.lambda$process$0(SchedulerWorkerThread.java:192)
com.glide.worker.TransactionalWorkerThread.executeInTransaction(TransactionalWorkerThread.java:35)
com.glide.schedule_v2.SchedulerWorkerThread.process(SchedulerWorkerThread.java:192)
com.glide.schedule_v2.SchedulerWorkerThread.run(SchedulerWorkerThread.java:100)

Regards

Soibam

[Elijah Aromola]

Take a look at this community post, it should be able to help you.

https://community.servicenow.com/community?id=community_question&sys_id=c545bc72db3877880be6a345ca96...

[Shoibam Anou]

thanks for your reply. 

The system properties "glide.http.outbound.max_timeout.enabled" is not found by default in system_properties.list. do I need add  it ? 

[Shoibam Anou · Accepted solution]

Its works fine after adding system properties "glide.http.outbound.max_timeout.enabled" and set it to false..

[Elijah Aromola]

Yes, sometimes system properties don't show up, you just create them and set the value.