Inline email images are displaying cid reference in HTML field in HR Case

[heathers_]

Cases are being created by Inbound Action, likely with embedded images in the email. We do have system property glide.email.inbound.convert_html_inline_attachment_references set to true and the images DO display in the HTML preview and activities, however, the images do NOT display in the HTML description field - instead we see the cid reference. Additionally, using 'description' in emails displays the cid/broken link instead of displaying the image. 

Is there a method to embed the inline images directly into the HTML field, similar to using the Insert/Edit Image function. 

[Saul6]

Hi @heathers_ , 

Were you able to figure this out? Did HI Support give an answer?

Best,

Saul

[heathers_]

Unfortunately, HI was unable to help and my issue is unresolved.

[Saul6]

Interesting, setting glide.email.inbound.convert_html_inline_attachment_references to true worked for our instance. We don't see it in the 'Preview Email' on the inbound email log, but we see it on the record's HTML field.