Inline email images are displaying cid reference in HTML field in HR Case
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07-01-2024 02:46 PM
Cases are being created by Inbound Action, likely with embedded images in the email. We do have system property glide.email.inbound.convert_html_inline_attachment_references set to true and the images DO display in the HTML preview and activities, however, the images do NOT display in the HTML description field - instead we see the cid reference. Additionally, using 'description' in emails displays the cid/broken link instead of displaying the image.
Is there a method to embed the inline images directly into the HTML field, similar to using the Insert/Edit Image function.
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12-04-2024 01:32 PM
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12-04-2024 03:11 PM
Unfortunately, HI was unable to help and my issue is unresolved.
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12-05-2024 08:24 AM
Interesting, setting glide.email.inbound.convert_html_inline_attachment_references to true worked for our instance. We don't see it in the 'Preview Email' on the inbound email log, but we see it on the record's HTML field.