Input Parameters on Notification email script

[joao_graca]

Can I use input parameter in an email script?

I have this code on my notification's body

HTTP Status: ${u_notes}

${mail_script:ErrorReportNotificationScript}

<mail_script>errorReport(${u_notes});</mail_script>  

And this on my Email Script

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) {

	function errorReport(status){
		if (status >= 400 && status < 499) {
			template.print("<p>Client Error!</p>");	
		} else if (status >= 500 && status< 599) {
			template.print("<p>Server Error!</p>");	
		} else {
			template.print("<p>Error!</p>");	
		}
	}
	

})(current, template, email, email_action, event);

I know that the code is not working but i put the code here just for an simple representation

[Sandeep Rajput · Accepted solution]

@joao_graca Unfortunately, you can't pass any parameters directly in email script from a notification body. However, you can still pass parameters through event parameters (Event param 1 or param 2). You can set these param values while triggering the event.

Source: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/script/server-scripting/concept/c_...

https://docs.servicenow.com/en-US/bundle/vancouver-build-workflows/page/administer/platform-events/c...

[Sandeep Rajput · Accepted solution]

@joao_graca Unfortunately, you can't pass any parameters directly in email script from a notification body. However, you can still pass parameters through event parameters (Event param 1 or param 2). You can set these param values while triggering the event.

Source: https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/script/server-scripting/concept/c_...

https://docs.servicenow.com/en-US/bundle/vancouver-build-workflows/page/administer/platform-events/c...

[Tushar]

Hi @joao_graca 

While you cannot directly pass parameters to an email script from a notification body, you can use event parameters to achieve a similar outcome.

Event parameters allow you to pass additional data when triggering an event.

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) {

    // Retrieve event parameters
    var parm1 = event.parm1;

    // Check if parm1 has a value
    if (parm1) {
        // Now you can use 'parm1' in your email script logic
        if (parm1.indexOf("400") !== -1 || parm1.indexOf("499") !== -1) {
            template.print("<p>Client Error!</p>");
        } else if (parm1.indexOf("500") !== -1 || parm1.indexOf("599") !== -1) {
            template.print("<p>Server Error!</p>");
        } else {
            template.print("<p>Error!</p>");
        }
    } else {
        template.print("<p>No HTTP Status found!</p>");
    }

})(current, template, email, email_action, event);

Please, don't forget to mark my answer as correct if it solves your issue or mark it as helpful if it is relevant for you!

Regards,
Tushar

[VishalB06557037 · Accepted solution]

Hello joao_graca,

can you try this...!!

In the mail script you can get value of  "u_notes" by using current object. then you can call errorReport function

(function runMailScript(/* GlideRecord */ current, /* TemplatePrinter */ template, /* Optional EmailOutbound */ email, /* Optional GlideRecord */ email_action, /* Optional GlideRecord */ event) {

//Get the value of notes
var status = current.u_notes;

//call the function
errorReport(status);


 function errorReport(status){

 if (status >= 400 && status < 499) {

 template.print("<p>Client Error!</p>"); 

 } else if (status >= 500 && status< 599) {

 template.print("<p>Server Error!</p>"); 

 } else {

 template.print("<p>Error!</p>"); 

 }

 }
})(current, template, email, email_action, event);

Notification  body : 

HTTP Status: ${u_notes}

${mail_script:ErrorReportNotificationScript}