Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details  

Insert dynamic hyperlink in email script

Alok Das
Tera Guru

Hi,

I'm trying to insert a dynamic hyperlink in a notification, using email script. I looked on few posts which suggests to use html tags, however those tags are not supported for the current versions of servicenow.

Thanks in Advance

Alok

1 ACCEPTED SOLUTION

balaji_prusty1
Giga Guru

You can use this below for Incident.. you can customize as per your requirement this below link. I used this in current Jakarta version and it works. 

 

template.print('<a href="https://' + gs.getProperty('instance_name') + '.service-now.com/nav_to.do?uri=incident.do?sys_id=' + gr.sys_id + '">' + gr.number + '</a>');

View solution in original post

2 REPLIES 2

dave_edgar
Mega Guru

What is it your trying to achieve?  Maybe a link to a website or a preformatted email?

balaji_prusty1
Giga Guru

You can use this below for Incident.. you can customize as per your requirement this below link. I used this in current Jakarta version and it works. 

 

template.print('<a href="https://' + gs.getProperty('instance_name') + '.service-now.com/nav_to.do?uri=incident.do?sys_id=' + gr.sys_id + '">' + gr.number + '</a>');