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Resolved! Field Encryption Module

Hello Developer,I am trying to configure the Field encryption module in ServiceNow.But When i am trying to create New module in cryptographic module then I am not able to see NEW button. Also, no OOTB module is provided.  Below screenshot is for refe...

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Hr case assigning by using AWA

Hi...If subject person location match with any one of the user in the assignment group member HR case should assign to the group member by using AWA. Please help me out

satya609 by Tera Contributor
  • 1084 Views
  • 5 replies
  • 0 helpfuls

Resolved! UI Builder: where to configure "New" button event in related lists

Hello! I have a record page from template in my workspace. It has related lists and on some of the lists there is a "New" button. I added "New record button clicked" event mapping with "Link to destination" event handler. In my workspace when I open ...

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3_P by Mega Guru
  • 2500 Views
  • 3 replies
  • 0 helpfuls

Business Rule Query

Hi All, I have a query in a business rule. so basically, we have a field called Maintenance window (list type) on the Change form which is reference to scheduled entries table.   1) Whenever user selects planned start date (time) and Planned end date...

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Joshuu by Kilo Sage
  • 712 Views
  • 2 replies
  • 0 helpfuls

Adjust the name in comments in Portal

Hi all,  is anyone aware if there is any possibility to adjust the name that is shown with a comment in the portal? We would ideally like to add there additional text (e.g. "Staff User") after the name. Thank you    

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marketa_w by Tera Expert
  • 691 Views
  • 2 replies
  • 0 helpfuls

Resolved! Business Rule to inactive users based on a checkbox

Hi everyone, I’m working on a basic logic for the Account form, where I have a True/False checkbox labeled “Customer.” My goal is to deactivate all contacts related to an account and disable their notifications when this checkbox is unchecked. Althou...

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Resolved! Script include doesn't work when called by email script

Hi, I created an email script to populate the email body of a notification. The notification is in the Catalog task [sc_task] table and it will require data from the Requested item [sc_req_item] table for its content. For some reason, dot-walking the...

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Resolved! Is ITIL role needed to view/query the incidents table?

Hi folks, We have an executive that is asking for access to view incidents assigned to the groups they are responsible for.  This user does not have the ITIL role and when I impersonate them, their default view is the SP view.  I tried removing the '...

Ken Berger by Giga Guru
  • 2515 Views
  • 4 replies
  • 0 helpfuls

Resolved! Security measures in ServiceNow

Hi everyone. Can anyone some insights on the key security practices recommended for ServiceNow development? How do you ensure data integrity and compliance?

AWA queue not working

Hi Everyone,I have created a queue and set a schedule in that queue, but even if a chat is raised outside of that schedule and agent is available, it assigns it to that agent.Is this an expected behaviour?if yes then what can i do so that even if age...