Hi All, I need to configure 3 different notifications for the below triggers. Could you please help. Scenario #1 – Response SLA Based on SLA with the following parameters: SLA Grouping: N2 Pricing SLA Definition Name: <contains> Resp Business Elapsed...
On all catalog item load, receiving Error 'There is a JavaScript error in your browser console'. In console there is 'Unhandled exception in GlideAjax' error with no lead to source where it's occurring from.Checked all the Client Script and Script i...
I have to create catalog task based on location selected in MRVS. Say if the below details are submitted by the requester then depending on the number of unique locations selected in the multirow variable set the number of service catalog tasks shoul...
Hi I am using below code to update the user preferred language via Virtual agentvar util = new global.I18nUtils();util.setLanguage(vaVars.language_preference); But the change in language preference only impacts when the user starts a new session. Th...
Does web service access only checked user need any license?
Hi All, I have a form for a catalog item which has two dates start and end , and based on the difference of these two dates I need to execute a timer in flow designer. Where do I need to calculate the difference of these two dates like where will I...
Hi Team,When a user replies to an email regarding an incident, it creates a new incident. We found this happens because the user replies to all, which includs the Service Desk email. How do we prevent users from accidentally replying to the Service D...
Hey,I created two related links to Change Request but I have a problem opening them.If I leave only one active, everything works fine. If I add the second one as active created this way -> it doesn't redirect me anywhere.What could be the reason?
Hey all, Is there a way to filter the activities in the Activity Stream Screen in the mobile app (that is usually a segment in the Record Screen) just like in the ServiceNow platform? For example, I would like to see only additional comments in the ...
Hi,Please read carefully. I will write it down in simple steps. In the last sprint in our company, this is what happened. In DEV, I have created a parent update set with the name SP_ATF_WASHINGTON_ITSM with the child update sets SP_ATF_WASHINGTON_GLO...
Hi, I would like to hide/disable active ideas which reside under pipeline details from being display in PMO dashboard. There is no option to deactivate the main widget indicator. I did try to control access by adding specific role to display the acti...
Hi this is Rajkumar Am having issue with virtual agent i not able to see Property lane in virtual agent designer
Hello All,Hope you doing well. I got stuck in making a flow in Process of Active Directory User Synchronization in flow designer.Can anyone tell me the process to make the flow.
Hello Everyone, I need to synchronize user, group, and role data from our Production instance to our Dev and Test instances. Specifically, when a user, group, or role record is created in Production, it should also be created in the Dev and Test inst...
