Hello Developer,I am trying to configure the Field encryption module in ServiceNow.But When i am trying to create New module in cryptographic module then I am not able to see NEW button. Also, no OOTB module is provided. Below screenshot is for refe...
I want to restrict a user with itil role to create a report on label entry table only when table is knowledge. This user should not be able to create report on any other records, But there should be no read restrictions on the user when the user open...
Hi Team , we have requirement that , In change request , Based on the Service selected , that Service Support group has to be populate in the Assignment group . See in the Below screenshot , Service is Firewall NonProd and the Support Group is TCS-N...
Hi...If subject person location match with any one of the user in the assignment group member HR case should assign to the group member by using AWA. Please help me out
Hello! I have a record page from template in my workspace. It has related lists and on some of the lists there is a "New" button. I added "New record button clicked" event mapping with "Link to destination" event handler. In my workspace when I open ...
Hi All, I have a query in a business rule. so basically, we have a field called Maintenance window (list type) on the Change form which is reference to scheduled entries table. 1) Whenever user selects planned start date (time) and Planned end date...
Hi Team , we have requirement that , In change request , Based on the Service selected , that Service Support group has to be populate in the Assignment group . See in the Below screenshot , Service is Firewall NonProd and the Support Group is TCS-N...
Hi All, We have a requirement to include all the change request numbers/short description from a CAB meeting's agenda into the CAB invitation notification - 'CAB Attendee meeting invitation'. Can anyone share if this is possible and best practice to ...
Hi all, is anyone aware if there is any possibility to adjust the name that is shown with a comment in the portal? We would ideally like to add there additional text (e.g. "Staff User") after the name. Thank you
Hi everyone, I’m working on a basic logic for the Account form, where I have a True/False checkbox labeled “Customer.” My goal is to deactivate all contacts related to an account and disable their notifications when this checkbox is unchecked. Althou...
Hi, I created an email script to populate the email body of a notification. The notification is in the Catalog task [sc_task] table and it will require data from the Requested item [sc_req_item] table for its content. For some reason, dot-walking the...
Hi folks, We have an executive that is asking for access to view incidents assigned to the groups they are responsible for. This user does not have the ITIL role and when I impersonate them, their default view is the SP view. I tried removing the '...
Hi everyone. Can anyone some insights on the key security practices recommended for ServiceNow development? How do you ensure data integrity and compliance?
Hi Everyone,I have created a queue and set a schedule in that queue, but even if a chat is raised outside of that schedule and agent is available, it assigns it to that agent.Is this an expected behaviour?if yes then what can i do so that even if age...
Good morning everyone, I'm currently facing an issue in which I can't manually assign a Vulnerability Solution to a Vulnerable Item in case this one has been imported manually. Given the fact that in the Excel template for manual import we don't have...
