I have recently created a new change model and I am trying to add it to the header list from incident forms. I am not seeing an option on the header list itself to configure this. How would I go about adding 'Create New High Change' to this list of o...
I've been working on a flow that triggers on a field changing from a particular table. I finally got to work after manipulating the trigger and look up records. All of a sudden the flow stopped working properly due to the filter conditions no longer ...
Hi All,Please guide how to create following reports using Incident tableAverage Case Age (target < 2 days)Oldest Open Case AgeSLA Restore trending WeeklySLA Response trending WeeklyTIA
I asked last week and got an old not working answer - I am on Washington Instance.... I need to change the label of this button shown. I cannot find the label under any widget or menu item. I know its a simple fix I just cannot find it. Please help
I have a scenario where a RITM has multiple catalog tasks and is assigned to a user. User has to input information for various tasks, but the necessary fields are not included in the standard task table (sc_task). Creating custom fields on the table ...
Hello ServiceNow Gang, I have been wrestling with this one for quite a bit, it doesn't seem like a hard task but it has me stuck. I'm trying to create a display business rule to restrict visibility of incidents that are assigned to a certain group. I...
Hi I am trying to run a report of all closed tasks which works ok. But there are few requests where the approvers are in active. How do I eliminate those users? Thanks in advance
I'm new Flow Designer but REALLY loving it. I am setting a process for dealing with inbound emails to improve our automation. One of the requirements is for the user to be able to specify a "Quick Message" that can be sent in certain situations. I've...
If the user has the role project_manager, additional fields like budget_approval and risk_assessment should be displayed. For users without this role, these fields should be hidden.If the project_type field is set to external, then the client_contac...
Hello, I am trying to create a custom dashboard filter with Dynamic Content by Calling a Script Include. I have done this before with a Script Include function that takes no parameters, but my new function requires some input. I've tried various ways...
Hi All, I am trying to add an error message on the top of the Article for the users which has been expired.I got the UI Page where I need to do the changes but as I am new to Jelly and doesn't have much knowledge on it, Can anyone help me how to put ...
Hi,Discovery plugin failed in PDI with Washington DC version when I tried to install from the developer site. Please suggest.
I need to create a email script that will have the choice of two different signature blocks depending on the group type. there are 2 groups with 2 or more divisions. How do i go about creating a script that will check for the assignment group and gro...
I tried to add the group in the subscription management. But it show no group found with roles.I want to allocate this subscription with all users having approver_user role.
Why doesn't a table extended from configuration item show the columns that are on cmdb_ci like incident shows the task root columns? I created u_is_this_real on cmdb_ci, but it doesn't show me that on any of the extended tables; they each show their ...
