Resolved! I need flag duplicate field values in a table using styles
I need to flag the the duplicate field values in a table with a red dot using field style, I tried using script include to write custom query but it flagging all the fields.
Forum Posts
Resolved! How to use wait for condition -After closing Change ,RITM should be closed
Hi Team. I have created a Field in RITM table, Change Req State: Closed , Cancelled. Once CR is closed or cancelled, value will be set in RITM Table. Its working through BR. I need to use wait for condition,once CR Closed then only RITM should be clo...
Application Portfolio Management(APM) Use case execution
Hi All,I am new to APM(Application Portfolio Management), I am planning to do some POC on this. Can anyone please share Use cases of APM and it's execution process.Regards,Pavan.
Reassigning AWA work item to the agent who didn't respond or rejected it earlier
Hi, I currently have a requirement as part of Advanced Work Assignment (AWA) setup to reassign the work item to the agent of the group (as provide under the assignment eligibility) even though he rejected it / the work item is transferred to another ...
Making a tab mandatory
heyI want a certain condition when a field in the incident form is equal to the value 5A section will become mandatory and the fields it contains will also become mandatory. thanks, Shir
Creating a UI Builder page template
Is it possible to create a custom template for UI Builder pages? How would I go about it? Update: I found a table, sys_uib_template, where all the templates are stored. I thought adding a new registry to this table would be enough to create a new tem...
translations for onChange catalog client script through getmessage() method not working for none opt
translations for onChange catalog client script through getmessage() method not working for none option in select box variable.getMessage('None', function(msg) { g_form.addOption('users_role_in_the_organization', '', '-- None --'); ...
Catalog item not working as expected when called by 3rd party
Hi all I have a catalog item which is called by a 3rd party (SOAR), when I use it from the portal it does not go through approval, but when the 3rd party calls it, it has an extra 'approval' step in. Please see the screenshots for clarity. The second...
Help with Ritm
Hi Everyone, I have created a catalog item where in "Process Engine" I have chosen Execution Plan as Default. But when I am testing that catalog item then in RITM, "Stage" field is displaying as "nothing". I have created before business rule (updat...
How to get genius results for knowledge articles in ai search configuration in servicenow
I am getting actionable cards as genius results for catalog items but I am not getting genius results for knowledge articles. Can I know why this issue is happening and how to configure this?
Resolved! #SLA start condition from RITM variable options
Hi Community,Thanks for other threads regarding SLA set up on sc_task table. I am trying to configure SLA based on RITM variable -choice which user selects . Example: Variable name = VM provision, In these there are two choices 1)New 2)Existing and S...
Who has implemented Live Agent Chat and then went away from it and why?
Curious as to what challenges have been encountered with Live Agent Chat that should be considered before implementing. Also, what challenges arose where it was determined not to continue with live agent chat.
Need help with Catalog client script to show the appropriate options
HiI need help writing a catalog client script for my item.The idea is that depending on the selected Resource Group, the appropriate Resource Sub Category will appear.I created two Select box lists 1. resource_group 2. resource_sub_group but I can't ...
Need to get incident number as LINK format in virtual agent.
Hello everyone,My requirement is when I search for existing incident with its number (INC0010013), I need to display the incident number in a link format, so that when it's clicked, it redirects to the corresponding incident record. If anyone has any...
Flow Ignoring Stage Updates
Hello guys!We're facing an issue where the bottom of our Flow is highlighted and anything inside it will be ignored (Stages wont be updated).I'm attaching a pic of this issue below:OBS.: There are no logs about any issue inside the instance.Kind rega...
