Hi All, I have a query in a business rule. so basically, we have a field called Maintenance window (list type) on the Change form which is reference to scheduled entries table. 1) Whenever user selects planned start date (time) and Planned end date...
Hi Team , we have requirement that , In change request , Based on the Service selected , that Service Support group has to be populate in the Assignment group . See in the Below screenshot , Service is Firewall NonProd and the Support Group is TCS-N...
Hi all, is anyone aware if there is any possibility to adjust the name that is shown with a comment in the portal? We would ideally like to add there additional text (e.g. "Staff User") after the name. Thank you
Hi everyone, I’m working on a basic logic for the Account form, where I have a True/False checkbox labeled “Customer.” My goal is to deactivate all contacts related to an account and disable their notifications when this checkbox is unchecked. Althou...
Hi, I created an email script to populate the email body of a notification. The notification is in the Catalog task [sc_task] table and it will require data from the Requested item [sc_req_item] table for its content. For some reason, dot-walking the...
Hi folks, We have an executive that is asking for access to view incidents assigned to the groups they are responsible for. This user does not have the ITIL role and when I impersonate them, their default view is the SP view. I tried removing the '...
Hi everyone. Can anyone some insights on the key security practices recommended for ServiceNow development? How do you ensure data integrity and compliance?
Hi Everyone,I have created a queue and set a schedule in that queue, but even if a chat is raised outside of that schedule and agent is available, it assigns it to that agent.Is this an expected behaviour?if yes then what can i do so that even if age...
Good morning everyone, I'm currently facing an issue in which I can't manually assign a Vulnerability Solution to a Vulnerable Item in case this one has been imported manually. Given the fact that in the Excel template for manual import we don't have...
My flow designer is skipping approval for a group and showing Skipped due to no valid approvers. The group has members and it is a itil group. Not sure why the approval is skipped. Can anyone help
Hello! I already have existing ServiceNow groups and users. I have an Excel spreadsheet that I need to update by adding members to groups. The challenge is that I want to map the user ID instead of the name to the target user in the group member tabl...
Hello Friends, I created one scripted web services with 2 parameters to create an incident in our demo instance but when we are trying to consume that WSDL in Outbound web services. System is throwing error:Method failed: (/x_58872_needit_CreateIncid...
In ServiceNow, there are live_feed updates like in the image below. But when I update the field which is dot walked field in the reference table there is no live_feed update to be found and I have to refresh the page to make it update.- Normal live_f...
Hello TeamI'm having difficulty understanding the input/output Custom action concept in Flow Designer. I'm new to flow designer. It sounds easy until you are put into a project to build some custom actions. I tried to follow many other tutorials to b...
I am trying to create a script to get the month and the hour an incident was closed and enter it in different field. However, the hour is returing in a 12h format instead of 24h. Any Ideas on how to solve this? Here is my script:(function executeRule...