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Can a user cancel a REQ/RITM from the portal?

When a user raises an incident, they can go into their tickets list on the portal and close the incident from there. However, I don't see the same options with REQs/RITMs. Is there an OOTB way for users to cancel/close their REQs/RITMs from the porta...

Need help on date validation

Hi All,  I have a requirement as follows Add validation that can only be selected after 12 business days (from the 13th business day) from the date of application  Please let me know how to achieve the following thanks

Now Mobile App

1.How can I add Change and Problem modules to the Mobile App? To view the records and to edit them2.Some users are unable to see the home screen view of the Mobile App, once they login in. Do I need to do add any additional roles to them or what is i...

Madhuri8 by Tera Expert
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  • 1 replies
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Resolved! date populate

HI All, Please help for this I have a date and time field on  "Site Visit ETR" (Date andTime field),On select of the Urgency,The "Site Visit ETR" to be populated with Current Data + 3 days. Please guide how to do this from client script. I want to de...

How to test Logo using ATF?

How to test employee center footer logo using ATF In the ATF-Field value validation step i got the step Logo but what is exactly to be selected in the logo fieldi have tried paste the img link but my test is failing 

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Multiple notifications triggering for same update

Hi, Currently , we have this set up in  Service-now ,  if the additional comment is updated in RITM,  it will also update the additional comments of the associated SC Task. We have created a notification on sc_task table if the RITM is updated (which...

Risk Assessment question help text to place it on Right side.

In the Risk Assessment task generated for a user on the risk portal . There are sections on the assessment.Under each section – There are list of question with options to select . The helping text is currently available when we hit “ ? " icon . see s...

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prit123 by Tera Contributor
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  • 5 replies
  • 0 helpfuls

Resolved! Modify System Default Message for Mandatory Fields

Hello Community, I want to modify the default message that appears when a field is mandatory, just want to modify the wording on the text, but I cannot seem to figure out where this message is stored, any help? 

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SebCastro by Tera Contributor
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  • 2 replies
  • 0 helpfuls