When a user raises an incident, they can go into their tickets list on the portal and close the incident from there. However, I don't see the same options with REQs/RITMs. Is there an OOTB way for users to cancel/close their REQs/RITMs from the porta...
Hi All, I have a requirement as follows Add validation that can only be selected after 12 business days (from the 13th business day) from the date of application Please let me know how to achieve the following thanks
Hi, We would like to change the OOTB background picture of the back-office and replace it with a custom picture. How is it possible to do this ? (our version in Washington)Thanks & regards.Céline.
Sup Sup! I want to learn how to correctly build 'Real World' complete websites in Service Portal to add to my resume. I have been building full websites in Service Portal using Studio and the Classic UI. But I don't have a set of steps that I foll...
1.How can I add Change and Problem modules to the Mobile App? To view the records and to edit them2.Some users are unable to see the home screen view of the Mobile App, once they login in. Do I need to do add any additional roles to them or what is i...
Hello. On a table I have a field "u_user_criteria" with list type and contains many values (sys_id) reference to another table. I want to get each Display Value of each value of this field for later use. First I tried to convert the field from strin...
HI All, Please help for this I have a date and time field on "Site Visit ETR" (Date andTime field),On select of the Urgency,The "Site Visit ETR" to be populated with Current Data + 3 days. Please guide how to do this from client script. I want to de...
How to test employee center footer logo using ATF In the ATF-Field value validation step i got the step Logo but what is exactly to be selected in the logo fieldi have tried paste the img link but my test is failing
Hi, Currently , we have this set up in Service-now , if the additional comment is updated in RITM, it will also update the additional comments of the associated SC Task. We have created a notification on sc_task table if the RITM is updated (which...
Hello, I have a requirement where I need to update user's first and last name in AD.I am able to extract the samaccount of the user but unable to understand how to move forward with it. Any suggestions would be helpful.Thanks in advance!
As an Assignee I opened Catalog Task generated and set state as No Longer Needed and Update. First both RITM State and Stage moved to incorrect Closed Complete and Completed, after one min gap it gets updated to correct RITM state and Stage as Cance...
In the Risk Assessment task generated for a user on the risk portal . There are sections on the assessment.Under each section – There are list of question with options to select . The helping text is currently available when we hit “ ? " icon . see s...
Hi, I'm just starting with ServiceNow... I'm currently practicing some projects and got the below task --Once the record is moved out of NEW status, it can't be set back to NEW.-- Checking on the available information I have found a BS or CS could wo...
Hello Community, I want to modify the default message that appears when a field is mandatory, just want to modify the wording on the text, but I cannot seem to figure out where this message is stored, any help?
It is possible to configure the duration of a survey as indeterminate, that is, I would like to ensure that my satisfaction survey does not expire.
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