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Resolved! for Learning

Hi Team,I am @Sahu_am, a Java developer, and I want to learn and grow my career in ServiceNow. I have no idea how to get started, which NowLearning courses to follow, and what the best path is. I need proper guidance on how a beginner should start, i...

Sahu_am by Tera Contributor
  • 3552 Views
  • 7 replies
  • 2 helpfuls

Catalog item is stuck in draft mode in catalog builder

Hi, my catalog builder har been acting off for a couple of months. When I publish something I edited it gets stuck in draft mode. Of course I can cancel check out for that item but them I loose the changes I made and also next time I edit, same thing...

write ACL is not working in API call

Hello All, I have created Write ACL on SC Task Table for all the fields to restrict editability of SC Task form , Form should be editable to only the specific role like ITIL, but when user is trying to add attachment through API call with proper ITIL...

UI Builder Workspace Configuration

Hi Community, I am working on worksapces configurations and my requirement is straight forward:I have 4 data visualization component which shows the data from assessment instance table based on the state.Ask is to add a dropdown(single select) which ...

generate a pdf of selected fields in a form using ui action

 var inc = current.number; var pdfGenarator = new sn_pdfgeneratorutils.PDFGenerationAPI(); var pdfResult = pdfGenarator.convertToPDFWithHeaderFooter(inc, 'incident', current.sys_id, current.number + ' Number PDF'); if (pdfResult) {    action.setRedir...

marrikruthi by Tera Contributor
  • 853 Views
  • 7 replies
  • 0 helpfuls

Need to add two more fields to the script mention below

generate and download pdf , the pdf contain only patient name, doctor name, patient id, dob, phone number, email,gender.I have written this script and it is showing only one field but I want above mentioned fieldsvar inc = current.u_name;var pdfGenar...

marrikruthi by Tera Contributor
  • 514 Views
  • 2 replies
  • 0 helpfuls

Very specific reporting for SLA

I have 2 groups A and BImagine that Group A is working on a incident ticket for 94 % until breach time and then they move it to the group B. Now if the SLA breach happens, it shows Group B as the culprit.  Can we have a reporting to show per tickets ...

Snehal13 by Kilo Sage
  • 364 Views
  • 3 replies
  • 1 helpfuls

Unable to update or save columns that are dot-walked

Is there a way to update records and columns on a dot-walked field?  For example, our team created a reference to HR Case record from HR Task.  On HR Task form, we then pulled in columns from HR Case through dot-walk.  We want users to be able to upd...

davilu by Mega Sage
  • 340 Views
  • 1 replies
  • 0 helpfuls