Adjust the name in comments in Portal
Hi all, is anyone aware if there is any possibility to adjust the name that is shown with a comment in the portal? We would ideally like to add there additional text (e.g. "Staff User") after the name. Thank you
Forum Posts
Resolved! Business Rule to inactive users based on a checkbox
Hi everyone, I’m working on a basic logic for the Account form, where I have a True/False checkbox labeled “Customer.” My goal is to deactivate all contacts related to an account and disable their notifications when this checkbox is unchecked. Althou...
Resolved! Script include doesn't work when called by email script
Hi, I created an email script to populate the email body of a notification. The notification is in the Catalog task [sc_task] table and it will require data from the Requested item [sc_req_item] table for its content. For some reason, dot-walking the...
Resolved! Is ITIL role needed to view/query the incidents table?
Hi folks, We have an executive that is asking for access to view incidents assigned to the groups they are responsible for. This user does not have the ITIL role and when I impersonate them, their default view is the SP view. I tried removing the '...
Resolved! Security measures in ServiceNow
Hi everyone. Can anyone some insights on the key security practices recommended for ServiceNow development? How do you ensure data integrity and compliance?
AWA queue not working
Hi Everyone,I have created a queue and set a schedule in that queue, but even if a chat is raised outside of that schedule and agent is available, it assigns it to that agent.Is this an expected behaviour?if yes then what can i do so that even if age...
How to manually Assign Vulnerability Solutions in case of manual import with VR Module Template
Good morning everyone, I'm currently facing an issue in which I can't manually assign a Vulnerability Solution to a Vulnerable Item in case this one has been imported manually. Given the fact that in the Excel template for manual import we don't have...
Skipped due to no valid approvers log appearing and group approval being skipped
My flow designer is skipping approval for a group and showing Skipped due to no valid approvers. The group has members and it is a itil group. Not sure why the approval is skipped. Can anyone help
Resolved! Excel Transform Map: How to map source User ID instead of name to target group member User?
Hello! I already have existing ServiceNow groups and users. I have an Excel spreadsheet that I need to update by adding members to groups. The challenge is that I want to map the user ID instead of the name to the target user in the group member tabl...
Resolved! 401 - Invalid username/password combo.
Hello Friends, I created one scripted web services with 2 parameters to create an incident in our demo instance but when we are trying to consume that WSDL in Outbound web services. System is throwing error:Method failed: (/x_58872_needit_CreateIncid...
Dot walked fields are not live_feed update when that field is updated in the reference table
In ServiceNow, there are live_feed updates like in the image below. But when I update the field which is dot walked field in the reference table there is no live_feed update to be found and I have to refresh the page to make it update.- Normal live_f...
Resolved! How to make a REST API call through a MID Server?
Hello all, I have the following REST API call inside my script include. However, instead of this call, I want to configure a call to the third system through a MID server. At first I created a new MID Server on my instance with all the needed informa...
Custom action in Flow Designer
Hello TeamI'm having difficulty understanding the input/output Custom action concept in Flow Designer. I'm new to flow designer. It sounds easy until you are put into a project to build some custom actions. I tried to follow many other tutorials to b...
gethour()
I am trying to create a script to get the month and the hour an incident was closed and enter it in different field. However, the hour is returing in a 12h format instead of 24h. Any Ideas on how to solve this? Here is my script:(function executeRule...
Service Portal Task Alignment Problem
Is there any way to align the Fields properly in Service portal Task's. My customer is not okay with the alignment.They need Question in one line and answer text field in Next line.Refer below screenshotPlease anyone help to achieve the solution
