Instance is logging out

Sudhir10 · ‎01-01-2024

Hello,

My instance is getting logout after few interval of time. And I need to login again. Can we avoid this situation where instance will not logout?

Thanks.

Mark Roethof · ‎01-01-2024

If it's about the out-of-the-box session timeout, you can increase this by updating system property:

glide.ui.session_timeout

It is best practice not to set this too high.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Prathamesh G · ‎01-01-2024

Hello @Sudhir10,

There is one system property called 'glide.ui.session_timeout' which is responsible to get the Instance Logout.

You can change the value for this property as per your requirement.

Please refer to the below Documentation for more detail:

https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security/reference/se...

If the above solution resolve your issue, Please mark the solution as 'Accepted Solution' and also mark it as 'Helpful'.

Thank You!

Prathamesh.

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Dr Atul G- LNG · ‎01-02-2024

Hi @Sudhir10

System property you can change but if you are in PDI but if it is a customer instance, I will not recommend to make changes with raising change and discuss with stakeholder. It may have security issue.

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Adam43 · ‎04-19-2024

does this apply to SSO instances using Okta? I found other posts mentioning the glide.ui.session_timeout property only applies to SAML login, not SSO. Those were older though. If that still applies- where would one look for governance of this session expiration under SSO?