Instance License Transfer

[VijayKummamuru]

We are  doing existing  Servicenow Instance License Transfer from xyz company to our company . 

Basically entire setup will be old except Instance License Transfer . i have question how it will effect existing   ServiceNow integrations , tables,  Mid servers etc.,. What should we check after instance transfer

Please provide list

@itil @Dr Atul G- LNG @Ankur Bawiskar 

[pavani_paluri · Accepted solution]

Hi @VijayKummamuru ,

Below are the places we have to check when we are doing license transfer to another company:

Integrations: URLs, auth tokens, endpoint references
MID Servers: Auth profile, proxy, domain linkage 
Plugins: Anything newly restricted 
SSO: Identity Provider switch 

Notifications: Email domains and hardcoded names 
License Limits: Module availability and table limits 
Support: HI access, plugin entitlement 
Branding: Logos, names, legal footers 
Scoped Apps: Check for company references 
Data & Tables: Remain intact unless licensed features are removed 

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for

Kind Regards,

Pavani P

[VijayKummamuru]

Thanks @pavani_paluri  , can you please provide if you have any excel or sheet link for these checklist

[VijayKummamuru]

Hi @pavani_paluri , can you please let me know if there will be change of sys_id for records after instance transfer .

[Dr Atul G- LNG]

Hi @VijayKummamuru 

I believe this is something you’ll need to handle yourself. You should involve your ServiceNow Account Representative and the Support team.

Here are a few links that you can read through and that may help guide you.