instance not waking from hibernation.

[Toshiro Ariga]

My instance(dev182139) is not waking from hibernation.

I had the same problem last week on an old instance.
I released the old instance and got a new one(dev182139), but now the same problem occurred again.

Please resolve this issue.

Best regards.

[Danish Bhairag2]

Hi @Toshiro Ariga ,

There is some data centre migration activity going on from servicenow end due to which our existing PDI might get released n unavailable due to this activity. So servicenow have recommended to take necessary backups of ur PDI or imp work donee on it. As once the instance is not available u need to request a new one.

Thanks ,

Danish

[Danish Bhairag2]

@Toshiro Ariga 

https://youtu.be/czvjD_eYHkk?si=6Ub-BUnm7lITDctv

Thanks,

Danish

[AndersBGS · Accepted solution]

Hi @Toshiro Ariga ,

As you maybe also heard the last time where you old instance wouldn't come out of hibernation, there is no support available from ServiceNow in relation to PDIs. Hence you're limited to two options:

1. Wait - it should be available after some time (it can take days)
2. if you get tired of waiting, then the only option is to release your instance and request a fresh installation.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders 

[Mark Roethof]

Hi there,

"Please resolve this issue."

Who are you addressing this to? These free PDIs come without support. So we all as random community members can't help you.

Only thing you can do:
1) Wait, hope that your instance issue / hibernation / etc resolves by itself
2) Release your instance and request a new one