instance not waking from hibernation.

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Toshiro Ariga
Tera Contributor

‎01-25-2024 10:14 PM

My instance(dev182139) is not waking from hibernation.

 

I had the same problem last week on an old instance.
I released the old instance and got a new one(dev182139), but now the same problem occurred again.

 

Please resolve this issue.

Best regards.

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AndersBGS
Tera Patron
Tera Patron

‎01-25-2024 11:05 PM

Hi @Toshiro Ariga ,

 

As you maybe also heard the last time where you old instance wouldn't come out of hibernation, there is no support available from ServiceNow in relation to PDIs. Hence you're limited to two options:

 

  1. Wait - it should be available after some time (it can take days)
  2. if you get tired of waiting, then the only option is to release your instance and request a fresh installation.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Dr Atul G- LNG
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Tera Patron

‎01-26-2024 12:54 AM

Adding for reference - https://www.servicenow.com/community/developer-blog/important-update-pdi-infrastructure-migration-ex...

 

@Toshiro Ariga 

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ramisetty
Tera Contributor

‎03-10-2024 01:18 AM

I have got the same hibernating problem in my old instance. Hence, I've created a new instance and again I'm facing the same hibernation problem in the new instance as well. Requesting guidance please. 

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