Instance unreachable

[tomcamish]

Hi All,

i hope i've put this in the right place.

I have remote access to a ServiceNow Eureka instance, our Dev one, which is installed on a Linux server. The setup is strange in that the server itself is hosted and maintained by another company - my team is responsible for the software.

I have previously been able to get to the ServiceNow page using the URL and log in etc, however I now get "Page cannot be displayed". I can get to our Live instance which is set up in the same way.

The only access I have onto the server itself is via Putty into the operating system, but as i've only been trained in setting up the user interface, i dont know enough about the installation of SN to be able to find where the problem lies (my suspicion is a firewall issue but i have been told to check everything else first).

Are there any services I can check the status of to try and figure out why I can't get on there?

The 3rd party has rebooted the server for me which didnt do anything.

Thanks in advance.

[Chuck Tomasi]

That's the conf subdirectory. (example: /usr/local/servicenow/istanbul/conf). That implies that /usr/local/servicenow/istanbul is where the installation is done.

From there, try running the script ./startup.sh

Then do a tail -f on the latest log file in the logs folder.

Ex:

tail -f logs/localhost_log.2017-02-01.txt

Watch for errors.

[tomcamish]

Hi,

Sorry to be hounding you with questions.

If i run ./startup.sh i get the error "-bash: ./startup.sh: No such file or directory.".

I have to admit i have no idea what i'm doing - this was set up by someone 2 years ago who doesnt work here anymore.

[Chuck Tomasi]

Are you running this from the conf directory by chance? It should be the directory just "above" that.

For example, if you found the glide.properties file in /usr/local/servicenow/istanbul/conf, use "cd .." to get to the parent directory and try ./startup.sh from there.

[tomcamish]

that's done it - got the log file running and the only things I can see are repeating every few minutes stating:

glide.self.monitor SYSTEM WARNING **** WARNING **** Unknown host

and

worker.0 worker.1 *** Script: instance registration: unsuccessful: trying again in 5 minutes (although between these its also showing ones saying instance registration: got instance name)

[Chuck Tomasi · Accepted solution]

Time to call customer support. I've gone as far as I can on the community.

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